Page 47 - index
P. 47
Thursday, April 9, 2015 - Roundtable/Concurrent Session 5 - 3:30pm - 5:00pm
EvAlUATINg FORMER cOllEAgUES:
IT dOESN’T HAvE TO BE A PROBlEM
location: Kirkland LEADERSHIP TRACK
Presented by: Jacque’ Gaiters-Jordan, Dean of the Math and English Division, Pikes Peak Community College,
Colorado Springs, CO; Kristen Johnson, Associate Dean of the Health and Sciences Division, Pikes Peak
Community College, Colorado Springs, CO
Two years ago, the Colorado Community College System revised its Pay for Performance criteria for faculty. Each
of the 13 colleges in the system, including Pikes Peak Community College, was tasked with creating their own tool
for measuring faculty performance. Join Jacque’ Gaiters-Jordan, Dean of the Math and English Division, and Kristen
Johnson, Associate Dean of the Health and Sciences Division, as they highlight both the challenges and successes
experienced using PPCC’s evaluation tool with former colleagues (now “evaluees”). The session will conclude with
roundtable discussions about best evaluation practices.
Session takeaways:
• A better understanding of PPCC’s comprehensive faculty evaluation tool.
• Strategies for using this tool to achieve positive performance outcomes with faculty.
• Strategies for overcoming faculty evaluation challenges.
• Best practices for faculty evaluation in a wide variety of situations.
• Where to go for more information. Each participant will receive a reference page listing related books, articles
and links to further information
BEyONd FEAR ANd lOATHINg: The Chair Academy’s 24th Annual International Leadership Conference
HANdlINg STUdENT cOMPlAINTS
location: leschi
Presented by: Wendy Swyt, Division Chair, Arts and Humanities, Highline College, Des Moines, WA; Ruth Frickle,
Division Chair, Social Sciences, Highline College, Des Moines, WA
One of the more stressful aspects of the chair’s duties is handling student complaints. This session will
synthesize research about classroom confict and student “misbehaviors” with the insights from Rebecca Cox’s book
College Fear Factor to provide a helpful lens through which we can view student complaints. In addition, the session
offers attribution theory as a way to understand how students and teachers perceive the conficts that lead to such
complaints. Finally, in keeping with this approach, the roundtable offers “scripts” to help chairs more effectively
address student complaints as an opportunity for learning and program development.
The attendees will beneft by:
• Understanding the “college fear factors” that often prompt college students to complain about an instructor or
course, especially at two year colleges
• Understanding how attribution theory allows us to re-see the ways that students and instructors interpret such
conficts
• Understanding how these insights allow us to more productively approach student complaints
• Gaining concrete strategies to address student complaints
• Viewing student complaints from a faculty development angle
45
EvAlUATINg FORMER cOllEAgUES:
IT dOESN’T HAvE TO BE A PROBlEM
location: Kirkland LEADERSHIP TRACK
Presented by: Jacque’ Gaiters-Jordan, Dean of the Math and English Division, Pikes Peak Community College,
Colorado Springs, CO; Kristen Johnson, Associate Dean of the Health and Sciences Division, Pikes Peak
Community College, Colorado Springs, CO
Two years ago, the Colorado Community College System revised its Pay for Performance criteria for faculty. Each
of the 13 colleges in the system, including Pikes Peak Community College, was tasked with creating their own tool
for measuring faculty performance. Join Jacque’ Gaiters-Jordan, Dean of the Math and English Division, and Kristen
Johnson, Associate Dean of the Health and Sciences Division, as they highlight both the challenges and successes
experienced using PPCC’s evaluation tool with former colleagues (now “evaluees”). The session will conclude with
roundtable discussions about best evaluation practices.
Session takeaways:
• A better understanding of PPCC’s comprehensive faculty evaluation tool.
• Strategies for using this tool to achieve positive performance outcomes with faculty.
• Strategies for overcoming faculty evaluation challenges.
• Best practices for faculty evaluation in a wide variety of situations.
• Where to go for more information. Each participant will receive a reference page listing related books, articles
and links to further information
BEyONd FEAR ANd lOATHINg: The Chair Academy’s 24th Annual International Leadership Conference
HANdlINg STUdENT cOMPlAINTS
location: leschi
Presented by: Wendy Swyt, Division Chair, Arts and Humanities, Highline College, Des Moines, WA; Ruth Frickle,
Division Chair, Social Sciences, Highline College, Des Moines, WA
One of the more stressful aspects of the chair’s duties is handling student complaints. This session will
synthesize research about classroom confict and student “misbehaviors” with the insights from Rebecca Cox’s book
College Fear Factor to provide a helpful lens through which we can view student complaints. In addition, the session
offers attribution theory as a way to understand how students and teachers perceive the conficts that lead to such
complaints. Finally, in keeping with this approach, the roundtable offers “scripts” to help chairs more effectively
address student complaints as an opportunity for learning and program development.
The attendees will beneft by:
• Understanding the “college fear factors” that often prompt college students to complain about an instructor or
course, especially at two year colleges
• Understanding how attribution theory allows us to re-see the ways that students and instructors interpret such
conficts
• Understanding how these insights allow us to more productively approach student complaints
• Gaining concrete strategies to address student complaints
• Viewing student complaints from a faculty development angle
45
