Page 56 - Chair Academy's 26th Annual Conference Program

Concurrent Session Track 4 - 1:30pm - 3:00pm

TRANSFORMING TRADITIONAL STUDENT SERVICES
FOR ONLINE STUDENT SERVICES

Location: Boca VI TECHNOLOGY

Presented by: Lisa Frazier, Associate Vice President, Distance Education, Great Basin College, Elko, NV

While many universities ofer full support student support services for traditional on campus students, many
struggle ofering similar services to online students. Leaders recognize how student services are vital to learners’
success, but the logistics and unique needs of online learners are often costly, overwhelming, and require a new
culture of engagement. Great Basin College has grown to over 60% online and continues to fnd innovative ways to
provide a full suite of support services for potential and current students on a limited budget. The presentation will
share our journey to meet online students’ needs, ultimately improving accessibility and satisfaction.

Participants will beneft by:
• Investigating their need for online services
• Discovering options for expanding current online services for online students
• Integrating traditional services with online opportunities
• Developing best practices for the unique needs of online students
• Creating a culture of service for all students

DELIVERING LEADERSHIP AND CAPABILITY DEVELOPMENT PROGRAMS,
INCORPORATING STRENGTHSFINDER AND COACHING, IN INDUSTRY

Location: Boca VII WORKFORCE DEVELOPMENT

Presented by: Wayne Butson, Director, Victoria Polytechnic, Melbourne, Victoria, Australia, Gerard Glennon,
Industry Commercial Engagement Leader, Victoria Polytechnic, Victoria Polytechnic, Melbourne, Victoria, Australia

Organisations and industry bodies are seeking to build capability from within as recruitment of talent becomes
more problematic, enhancing employee engagement through the growth and development of their current and
future leaders. Victoria Polytechnic engages with organisations and industry to deliver contextualised workforce
development programs, covering leadership, management, and specifc technical skill development. Delivery
strategies are fexible and often in multiple locations.

This session will provide an overview of Victoria Polytechnic’s approach to industry and client engagement.
Participants will engage with educational leaders, who are responsible for the management and delivery of both
industry and on campus programs.

Participants of this session will beneft by:
• Developing an understanding of Victoria Polytechnic’s approach to industry and client engagement
• Building an understanding of contextualised program development and delivery in Australia
• Observe strategies to integrate StrengthsFinder and active refection into leadership development
• Build awareness of maintaining compliance with regulatory bodies, while meeting client objectives
• Awareness of strategies to measure success and efcacy of programs

54 The Chair Academy’s 26th Annual International Leadership Conference